Vouvray Square Pendant
Free customization for rod or cord lengths.
Shipping Protection - We cover any damage during shipping.
Shipping & Returns
Shipping
We ship worldwide from the U.S. and China. All orders enjoy free standard shipping.
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Air shipping (4–7 days) for items under 36",
Sea shipping (21–30 days) for larger fixtures. -
Some products are in stock at our U.S. warehouse and can be delivered within 4–7 days after ordering.
To check stock availability or estimated delivery time, please contact us. -
Custom air shipping for large items is available upon request (additional fees apply).
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Processing time: 1–7 business days depending on stock and order type.
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You’ll receive tracking info via email once shipped.
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Import duties and taxes (if any) are paid by the recipient.
For full details, please visit our Shipping Policy.
Return
We offer a 30-day return policy from the date of delivery. To qualify, items must be unused, uninstalled, and in original packaging. Custom or special-order items are non-returnable.
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If the product is defective or damaged, we’ll cover return shipping and offer a full refund.
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If returning for personal reasons, shipping costs are your responsibility, and refunds will be processed minus our original shipping cost.
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Returns must be approved via email before sending, and items must be securely packaged.
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No direct exchanges — please return and place a new order if needed.
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Refunds are issued within 10 business days after inspection.
For full details, please visit our Return & Refund Policy.
